Answering your most frequently asked questions to help you understand the possibilities of our mockups.

General

  • Yes, we offer FREE mockups. You can download and try them out here. We’re confident their quality will convince you, and you’ll want more.

  • We do not offer trial versions due to piracy concerns, but you can try our free mockups here to evaluate their quality.

  • For a flawless experience, make sure you use the latest version of Adobe Photoshop.

  • Using our mockups is easy! Purchase the mockup you like, download the file, and follow our short tutorials here.

  • Unfortunately, we can’t offer custom mockup requests due to capacity limitations. However, you might find what you need in our extensive library.

  • Subscribe to our newsletter or follow us on Instagram to stay updated on new releases and special deals.

LICENSING

  • We offer three types of licenses: Standard, Commercial MINI, and Commercial MAX. The Standard License is for self-promotion only, while the Commercial Licenses cover commercial purposes, depending on company size and usage scope.

  • To help you understand which license you need, here are some examples.

    STANDARD LICENSE (for self-promotion)

    • Say you’re a freelance designer and want to post your design with our mockup on Instagram without boosting it.
    • Say you are a larger agency with 50 employees and want to present your new branding project with our mockup to a client (for presentation purposes only).
    • Say you are an agency owner and want to use our mockup to showcase your portfolio on your website.
    • Say you’re a graphic design student and want to participate in a competition, using our mockup to showcase your design.

    COMMERCIAL LICENSE MINI (for companies with up to 3 employees and limited promotional use)

    • Say you’re in a small agency with up to three employees and are launching a social media campaign with our mockups for a client’s café, which also has a team of three.
    • Say you work in a company with two employees and want to advertise your new website with our mockup on social media.
    • Say you’re a photographer looking to sell your photos on Etsy using our mockups.
    • Say you have a brand of t-shirts and want to send out a free postcard using our mockup to showcase your t-shirt.

    COMMERCIAL LICENSE MAX (for unlimited promotion or companies with more than 3 employees)

    • Say you work for a company with up to three employees and want to set up a campaign with our mockup that includes unlimited promotion, such as PR, social media, and print ads for a project.
    • Say you work in a small agency and want to use our mockup for a social media campaign for a client’s company with more than three employees.
    • Say you develop a website template and want to use our mockup as a placeholder.
  • The Standard License is sufficient for organic posts on your social media without paid advertising. For paid use, you’ll need a Commercial License.

  • Yes, but depending on the company size and promotional use, you will need either a Commercial License MINI or MAX.

  • Yes, but you will need a Commercial License to use our mockups for your e-commerce shop, as this counts as commercial use.

  • Yes, but a Commercial License MINI or MAX is required, depending on the client’s company size and the scope of usage. The Standard License is only sufficient to self-promote your project to a client.

  • You can only share images or videos created from the original file without layer information (e.g., JPEG, PNG, MP4, MOV). The client can only use these files for the project directly related to the services you provide. Otherwise, the client will need to purchase their own license.

  • The Standard License allows unlimited projects, while the Commercial License MINI and MAX are each valid for a single project.

    One project means a specific campaign or initiative, such as a product launch, marketing campaign, event, or any other focused effort. Within this one project, the mockup can be used across multiple mediums, such as in a press release, or any other print, digital, or social media communication, as long as it’s for the same project.

Subscription

  • Your subscription includes the Standard License. It covers self-promotional use, such as showcasing your work to clients, competitions, your website, or organic social media.

  • The subscription covers self-promotional use only. You would need a Commercial License for client work, campaigns, or any other commercial use.

  • With the Unlimited Plan, you can upgrade any asset to a Commercial License with a 30% discount. Commercial Licenses can be upgraded directly from your download history or from the product page. The discount is applied automatically at checkout when you’re logged in, and Commercial License purchases appear separately in your account’s order history.

    With the Starter Plan, Commercial Licenses are available at the regular price.

  • You can download individual assets without credit limits. Collections and bundles can’t be downloaded as a whole. Unlimited access is intended for regular, fair use and may be reviewed in cases of unusual activity.

  • You use one credit for each individual asset download. If you re-download an asset you’ve already downloaded, it won’t use another credit. Unused credits roll over to the next month and expire only when your subscription ends or when you upgrade from the Starter Plan to the Unlimited Plan.

  • Once you’re logged in, you can download assets directly from the product pages. Only individual assets are available for download. Collections and bundles can’t be downloaded as a whole.

  • You can re-download your assets anytime from your download history. On the Starter Plan, re-downloads don’t use additional credits.

  • You can change your subscription plan anytime in your account. Upgrades take effect immediately. Downgrades apply at the start of the next billing cycle.

  • Team access is included with Unlimited Plans for company sizes greater than one. As an admin, you can add team members in your account up to the limit of your selected company size.

    Team members can be assigned an admin or member role. Admins have full access to subscription management. Members can view the download history, re-download assets, and upgrade assets to a Commercial License.

  • Your subscription remains active until the end of the current billing cycle. After that, downloads and access to your download history are no longer available. Any remaining Starter Plan credits expire when your subscription ends.

After Purchase

  • Check your spam or junk folder. Otherwise, don’t worry—log in here with the email you used to place your order to access your mockup and invoice download links.

  • Contact us, and we’ll update your email address manually and resend the confirmation email.

  • This is likely because you used a different email address. Please log out of your account and log back in using the email address you used for your purchase. Let us know if you would like us to merge your orders so everything is in one place.

  • Contact us, and we’ll help upgrade your license. Please mention whether you need a Commercial MINI or MAX.

  • If you accidentally purchased the same mockup twice, contact us for a refund of the duplicate purchase.

  • Log in here using the email you used to place your order—you will get access to all your orders.

  • We strive to maintain the highest quality standards, but mistakes can happen. If you experience any issues, please contact us, and we’ll do our best to resolve them as quickly as possible.

  • Due to the digital nature of our products, we typically do not offer refunds. However, if you encounter specific issues with a mockup, please contact us and we will find a solution.

Contact us if you don’t find the answer you’re looking for.